Frequently Asked Questions

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Frequently Asked Questions

What is abuse?

Abuse is when one person in a domestic situation asserts power and control over another. This can include Physical, Sexual, Emotional, Threats, Financial, Spiritual, or Stalking.

What if I have a pet?

Pets are part of your family. Wellspring works in partnership with the SPCA safe pet keeping program which allows families the opportunity to leave with their animals. Arrangements will be made offsite for all animals.

Can I stay if I have a job?

The answer is Yes! Women are encouraged to work to save money for their future & maintain a normal routine. Childcare arrangements must be made.

How long can I stay?

The length of stay is determined on the individual’s ability to move forward. Each persons journey varies.

What can I expect?

We do everything we can to provide each family with private bedrooms. You can expect a family atmosphere within the shelter, shared communal space, kitchen, laundry facilities, washrooms, computer access and play areas for children. Workers are available to assist in all areas to promote healing through safety planning, education and referrals. Child support is available to support with parenting concerns, basic safety planning & education that you feel would be beneficial to your family.

Can I still get help and not stay at the shelter?

The answer is Yes. Wellspring offers an Intensive Case Management team which includes Outreach workers who support men, women & youth in Whitecourt and surrounding areas.

How can I support someone I know that is experiencing abuse?

Believe them, Respect Confidentiality, Refer to a Women’s shelter or Outreach program.